rave7 LCM Help Desk / Customer Service
The help desk is the core of rave7. Our integrated help desk screen has all you'll need to manage your cases. The functionality is vast, and the form fields are 100% customizable right down to the database level. The case type fields allows you to create/use completely different forms based on the case type.

rave7™ is one of the most feature-rich help desk products available. All of our screens are 90-100% customizable right down to the database level! Aside from rave7's CMS feature, here's some other features rave7 has:

     General Features
•   100% Web based
•   On-Line Help
•   Reminders
•   Multi-Language capable
•   Detailed Security Options
•   Customer/Contact Database
•   Asset Management
•   Training course manager
•   Product Suggestions Module
•   New group/Support forums
•   Contact Management
•   Import/Export
•   Chat With Other Users
•   Supports Multiple Contacts Per Customer
•   IVR/ACD Integration
     Email / Web

•   Fully Featured Online Support For Customers
•   Automated Response Emails Can Include Links Back To The Open Case
•   Files Can Be Attached To Case Emails
•   Authorized Users Can Open / Monitor Their Own Incident Tickets
•   Access To News Group / Support Forum
•   Supports POP and SMTP Email
•   Supports Microsoft Exchange
•   Email Broadcast
    Service Call / Incident Logging

•   Centralized Call Logging
•   Customer Look-up
•   Call Notes / Journals Can Be Entered For Each Case
•   Incident Priority / Severity Assignment, With Alerts
•   Customizable Logging Options
•   Automatic Generation Of Incident Numbers
•   Automated Call Transfer / Escalation
•   Supports Ad-Hoc Billing
•   Attach Files To Cases
     Service Call / Incident Tracking
•   Quick Access To Your Open Cases
•   Tracks Customer's Call History or Open Calls
•   Workflow Options
•   Tracks Time/Details For Each Person In An Escalation Path
•   Automatically Tracks Case Times
•   Technicians Can View/Close Other Technicians Cases
•   Case Look-up By Incident Number

    Support / Solution Knowledge Base
•   Easy To Use Knowledge Base
•   Supports Multiple Knowledge Bases
•   Export Knowledge Base To HTML
•   Knowledge Base Solutions Are Not Limited In Size
•   Supports Extended Knowledge Base Information
•   Knowledge Base Supports File Attachments
•   User Definable Exclude Words To Improve Searching
     Defect / Bug Tracking

•   Customizable Bug Database
•   End User Input/Access To Follow up
•   End Users Can Submit Bugs/Product Suggestions
     Database Support

•   Supports Open Database Architecture (ODBC Compliant)
•   Customizable At The Database Level
•   Supports MS-Access, Oracle, SQL Server, MY-SQL, Sybase etc.
•   External Source Data Import / Export 
     User Customizable Features

•   Database Fields Can Be Added / Modified / Deleted
•   Screen Layouts
•   Screen Colors
•   On Screen Field Widths / Captions
•   Field Types, i.e. Text Boxes / Drop-down Boxes
•   System Drop-down-box List Items
•   All Grid / Table Views
•   Default Data Sort Order

•   Supports Crystal Reports
•   Includes Management Reports
•   Includes Integrated HTML Report Writer
•   Reports Can Include Manual Input Parameters