Flexibility of Mobile Help Desk Access
Use your Blackberry or any other wireless mobile browser-based device 
to remotely support your customers, manage / resolve support incidents,
and proactively drive customer satisfaction levels.
 Actions Supported By The Wireless Interface:
 •   Use your existing userid / password to login
 •   Look up, view open cases
 •   Create new cases and close cases
 •   Add new notes to a case
 •   Generate email notes to customers
 •   Lookup customer information
 •   Enter key activities:  service, sales, product etc.
Give it a test drive - point your Blackberry to:

http://www.rave7/pwtbbdemo.cfm    (userid/pw is admin/admin)