Wireless Interface

 

Flexibility of Mobile Help Desk Access

Use your Blackberry or any other wireless mobile browser-based device 

to remotely support your customers, manage / resolve support incidents,

and proactively drive customer satisfaction levels.

 

 Actions Supported By The Wireless Interface:

 •   Use your existing userid / password to login

 •   Look up, view open cases

 •   Create new cases and close cases

 •   Add new notes to a case

 •   Generate email notes to customers

 •   Lookup customer information

 •   Enter key activities:  service, sales, product etc.

 

Give it a test drive - point your Blackberry to:

http://www.rave7/pwtbbdemo.cfm    (userid/pw is admin/admin)