rave7™ LCM (Life Cycle Management) Customer Service
So what's the difference between a good Help Desk / Customer Service platform and the Help Desk module of a fully integrated relationship Life Cycle Management solution?
Glad you asked!
A Good Help Desk / Customer Service platform:
• Enables interactive service-related communications between two parties,
typically a solution or product vendor and their customers
• Ensures timely issue resolution and a positive customer experience
• Maintains high levels of customer satisfaction and retention
• Automates the incident ticketing, escalation and resolution process
• Includes a FAQ facility to enable a certain level of self-serve resolution
The rave7™ LCM Suite extends Customer Service to the full Life Cycle:
• Includes all of the above Help Desk functions, plus...
• Integration with CRM, MCM (multi-channel marketing) and eCommerce
• Full Life Cycle Customer Service, including the initial contact relationship
nurturing and active eCommerce / online shopping phases, and throughout
your solution / product delivery cycles and the ongoing use of your
products and services.
Click on the links at the left for more detail on rave7™ LCM Customer Service.