We've been helping busienss reach their targets for over 20 Years
rave7™ has been helping organizations build, maintain and strengthen business relationships with customers and other key stakeholders for over two decades. From the initial online Help Desk / Customer Service platform to today's fully integrated Business Suite, our clients rely on rave7™ to generate and nurture new sales leads, acquire new customers, communicate with prospects and customers, conduct online business, and support their customers throughout the relationship Life Cycle.
Based on what we've learned from listening to our customers over the past two decades, we were not satisfied that partial solutions or individual packages that they had to cobble together and support themselves were what they were looking for. Rather than settle for more status quo, we tried to make a difference; The rave7™ LCM Suite sets a new benchmark both in terms of total solution functionality and business value by integrating a suite of robust modules into a seamless web-based SaaS (Software-as-a-Service) platform, including:
• CRM (Contact Relationship Management): customer / stakeholder profiling and activity management to ensure informed accurate communications and support
• MCM (integrated Multi-Channel Marketing): email, pURL Marketing, print, web, social media communications, with CRM-driven variable personalization to enhance relevance and response rates
• eCommerce / Digital Storefront: public or restricted access (CRM-based user name / password) online catalogs, shopping carts and secure epayments; optional link to a powerful automated Logistics and transportation management module
• Help Desk / Customer Service: automates customer service (incident ticketing / tracking / escalation / resolution), SLA (Service Level Agreement) and KPI (Key Performance Indicator) management, fully integrated with the CRM and eCommerce modules. Become the standard in your marketplace for Customer Satisfaction and Customer Retention.
• Powerful CMS / DAM (Content & Digital Asset Manager) engine: create / maintain web pages, pURL landing pages, email templates, catalog products, images, logos, videos, manuals, service agreements, marketing collateral, print etc.
Unique? Flexible? Built for everyday real-world use by real people who need to get the job done quickly, efficiently and cost effectively? That's The rave7™ Business Suite!