rave7™ LCM Suite Web Hosting Infrastructure 

rave7™ understands the importance of our role in supporting clients’ data security standards compliance and IT infrastructure maintenance.  The hosting service includes the latest in high availability technology and a proven commercial managed hosting services model with processes that ensure the security, privacy and risk management for rave7™'s hosted client applications.

The hosting infrastructure has been architected to eliminate downtime and ensure security.  Applications are hosted in a physical environment with redundant power and cooling, with multiple levels of physical access and data security. 

Connectivity is through fully redundant Tier 1 internet access, and is carrier neutral with access to multiple high bandwidth providers to ensure the fastest possible data transfer and eliminate the risk of network downtime. 

Physical access to the facility is by photo card only, with 24-hour guards on premises, video surveillance and restricted data centre access to ensure security.  The facility is not dependent on the local power grid; to ensure uninterrupted uptime there are onsite auto-switched power generators and centralized UPS systems.  The data centre features raised floors with automatic fire detection and suppression systems.

 

Requirement     rave7™ Hosting Best Practice

Controlled Environment

Network health monitoring, roles and permissions management, 24x7 monitoring, patch management

Physical Security

Photo card access control, 24 x 7 guards, video surveillance, SNMP-based monitoring, event logging

Disaster Management

Readiness planning, live rehearsals, performance metrics, backup management, collaborative services

Availability

Continuous monitoring, remote management, deep monitoring of critical servers

Information Security

ISO17799-compliant solution, password controls, auditing, intrusion detection, vulnerability assessment

Network Security

Firewall management, MBSA integration

Network Health Visibility

Summary reports, asset inventory, capacity planning, customer dashboards